Our Reviews
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/30/2025
I had an excellent experience with this car service. The oil change was done quickly, and I was kept informed every step of the way. Any additional services needed were clearly communicated, so there were no surprises. Great customer service, and I’ll definitely be back for future maintenance.
1/30/2025
Hi Michael, Thank you for your kind words! We’re so glad to hear that your service experience was smooth and that you were kept informed throughout. We look forward to assisting you with future maintenance needs and providing you with the same great service. See you next time!
PORTERVILLE, CA
Thomas W|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/11/2025
Very good service!
2/11/2025
Thomas, we’re so glad you had a great experience! Thanks for your kind words—we appreciate you and look forward to serving you again in the future!
SPRINGVILLE, CA
John & Heidi S|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/11/2025
Truck was dropped off on a Monday and we were told they had to wait for the "transmission specialist" to be in that week and run the diagnostic. I'm still curious why it takes a specialist to run diagnostics. We heard nothing until we stopped by Friday morning. There was zero communication unless we initiated it. In the future I would like to know what is going on and an ETA on completion. It was there 10 days and I received one phone call AFTER my husband had just left there with an update. It was very odd.
2/11/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Robert H|2025 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/25/2025
David Gonzalez great salesperson
2/25/2025
Robert, thank you for your kind words! We're thrilled to hear that David Gonzalez provided you with excellent service. He truly values his customers, and we’re glad to know he made your experience a great one. We look forward to seeing you again!
PORTERVILLE, CA
Brandon C|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
3/3/2025
From the point of contact, Christian found the truck we were looking for and made the deal happen around the numbers we were comfortable with. Everyone at Stone Chevy was awesome to work with
JOSE MOLINA
3/3/2025
Brandon, we’re so glad to hear that Christian and the team at Stone Chevy made your truck-buying experience smooth and enjoyable! Finding the right vehicle at the right price is what we strive for, and we appreciate your kind words. Enjoy your new truck, and let us know if we can help with anything in the future!
SALINAS, CA
Lisa D|2018 Chevrolet Trax
Confirmed Service Customer
3/7/2025
They could tell how upset I was, and they were very helpful and reassuring.
3/7/2025
Thank you, Linda! We’re so glad to hear that our team was able to provide helpful and reassuring service when you needed it. We truly appreciate your feedback and are here for you anytime you need assistance.
PORTERVILLE, CA
James N|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
3/14/2025
Salesman, David Gonzalez, was very knowledgeable and not pushy. I appreciated the professional way he helped me though the purchase.
DAVID GONZALEZ
3/14/2025
Thank you, James! We’re so glad to hear that David Gonzalez provided you with a knowledgeable and professional experience. We pride ourselves on offering a no-pressure, helpful approach, and we’re happy that David made your purchase process smooth. We appreciate your feedback and look forward to assisting you again in the future!
SPRINGVILLE, CA
Jonathan N|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
3/20/2025
Our sale person Javier was very professional. He answered all my questions and if he didn’t know he got the answers for me.
JAVIER CRUZ
3/20/2025
Thank you, Jonathan! We’re so glad to hear that Javier provided you with professional service and was able to get you all the answers you needed. We truly appreciate your feedback and look forward to assisting you again in the future!
GONZALES, CA
Johanna S|2024 Chevrolet Malibu
Confirmed Service Customer
3/25/2025
Everything went smoothly and on time. The service and smiles are always great. Car runs great, I just wish I had bought the car sooner!
3/25/2025
Hi Johanna, Thank you for your feedback! We're so happy to hear that everything went smoothly and that you're enjoying your car. We truly appreciate your kind words about our service and the smiles! If you ever need anything else, we're here for you.
VISALIA, CA
George J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
3/29/2025
Friendly staff, serviced my truck ,called to let me know my battery was getting weak. Paid my bill and then when I got home I was looking at it. There was a charge on it for $22 dollars for part# what ever - tuneup. Never had that on there before and don't know what it is . My guess was an additive to clean something and make it run cleaner. No explanation . Other than that everything went good just like always.
3/30/2025
Hi George, thank you for sharing your experience! We're glad to hear our staff was friendly and provided great service. We apologize for the confusion regarding the charge on your bill. Please feel free to reach out to us for clarification, and we’d be happy to explain the charge. Let us know if we can assist you with anything else!
PORTERVILLE, CA
Wendol J|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
3/30/2025
great
3/30/2025
Hi Wendol, thank you for the 5-star review! We're glad you had a great experience at Merle Stone Chevrolet. Let us know if we can help with anything in the future!
PORTERVILLE, CA
Gregory M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/2/2025
David went above and beyond you find us the truck that we wanted.
DAVID GONZALEZ
4/2/2025
Hi Gregory, thank you for your great feedback! We're so glad to hear that David went above and beyond to help you find the truck you wanted. We truly appreciate your business and look forward to assisting you again in the future!
BAKERSFIELD, CA
Marivic P|2024 Chevrolet Tahoe
Confirmed Sales Customer
3/12/2025
Very helpful with everything.
ALEJANDRO LEON-BELTRAN
3/12/2025
Thank you, Marivic! We’re so glad you found our team helpful throughout the process. Your support means a lot, and we look forward to assisting you again in the future!
PORTERVILLE, CA
Irene V|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
3/26/2025
Paloma was very patient and very knowledgeable
PALOMA LUNA
3/26/2025
Hi Irene! Thank you for your kind words. We're so glad to hear that Paloma provided you with patient and knowledgeable service. We truly appreciate your feedback and look forward to serving you again at Merle Stone Chevrolet!
VISALIA, CA
Barbara J|2021 Chevrolet Traverse
Confirmed Service Customer
3/31/2025
I had my Traverse towed in because it wouldn't start due to the battery. I had to drop it off for about 5+ hours, but then it was ready. Apparently the battery is the only item not covered under the warranty. Quite expensive!!
3/31/2025
Barbara, thank you for your review. We’re glad to hear your Traverse is all set and ready to go. We understand that the cost of a battery replacement can be unexpected, especially when it’s not covered under warranty. We appreciate your understanding and hope everything is working well now. If you have any further questions or need assistance, please don’t hesitate to reach out!
PORTERVILLE, CA
Sandra H|2025 Chevrolet Trax
Confirmed Sales Customer
3/31/2025
Our sales lady was super sweet and nice professional answered all of our questions will definitely go see her again for our next vehicle
PALOMA LUNA
3/31/2025
Sandra, thank you so much for the kind words! We’re thrilled to hear your sales consultant provided such a positive and professional experience. It’s wonderful to know she made you feel confident and well taken care of. We look forward to welcoming you back when you're ready for your next vehicle!
TERRA BELLA, CA
Merle Y|2025 Chevrolet Equinox
Confirmed Sales Customer
4/1/2025
very good no pressure.
DAVID GONZALEZ
4/1/2025
Hi Merle, Thank you for your feedback! We're glad to hear you had a great experience with us and appreciated the no-pressure approach. We look forward to assisting you again in the future!
BADGER, CA
Garrett H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/4/2025
Fast and great service.
4/4/2025
Hi Garrett, thank you for your review! We’re glad to hear you got fast and great service from us—that’s the combo we love to deliver! Thanks for choosing us; we’re here whenever you need us next!
TERRA BELLA, CA
Ramon G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/6/2025
Javier Cruz is an amazing sales man. did an amazing job, def sending my people to him!
JAVIER CRUZ
5/6/2025
Thank you for your wonderful feedback, Ramon! We're so happy to hear that Javier Cruz provided you with such an excellent experience. We truly appreciate you recommending him and look forward to helping your friends and family in the future! Let us know if you need anything else!
STRATHMORE, CA
Janice B|2024 Chevrolet Equinox
Confirmed Service Customer
4/6/2025
Omar was great, he got me in and my car was taken care of very quickly!! I'm very thankful that Omar is taking such good care of the service department so efficiently!!
4/6/2025
Thank you, Janice! We’re so glad to hear Omar made your visit quick and stress-free. He takes great pride in running an efficient service department, and your kind words mean a lot. We truly appreciate your trust and look forward to serving you again!
EXETER, CA
Trinida C|2024 Chevrolet Colorado
Confirmed Service Customer
4/9/2025
They took us in right away and had the pickup out earlier than we expected. The staff was very courteous and friendly.
4/9/2025
Thank you, Trinida! We're so happy to hear everything moved along quicker than expected and that our team made you feel welcome throughout the visit. We truly appreciate your kind words and hope to see you again soon!
EXETER, CA
Brenda L|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/18/2025
Very good employs technicians who are knowledgeable, experienced, and well-trained, able to handle various repairs and maintenance.
4/18/2025
Thank you, Brenda! We appreciate your kind words about our team at Merle Stone Chevrolet. It's great to know our technicians' experience and training made a positive impression. We're always here to keep your vehicle running smoothly!
PORTERVILLE, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/28/2025
Truck serviced and was ready as promised. Cody made my experience nice. We will be back
4/28/2025
Hi Richard, We appreciate you taking the time to share your feedback. It's great to hear that Cody made your experience smooth and that your truck was ready as promised. We're looking forward to assisting you again in the future!
CALIFORNIA HOT SPRING, CA
Paul F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/29/2025
The people are personable, bringing the human element. It was a pleasure. The mechanics were thorough and quick. If prices weren’t so high all over the world I would probably go back all the time.
4/29/2025
Thank you for the thoughtful review, Paul! We're so glad to hear our team made your visit a pleasant one and that you felt well taken care of. We understand how pricing can be a concern these days, and we truly appreciate you choosing us. Hope to see you again when the time is right!
SPRINGVILLE, CA
Richard C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
4/30/2025
The service department, got us in to get both of our cars serviced and were friendly from checking in to checking us out. Thank you!
4/30/2025
Hello Richard, Thank you so much for the fantastic 5-star review! Your kind words and support were greatly appreciated, and it was our pleasure to take care of both your vehicles.
PORTERVILLE, CA
Ronald D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/9/2025
good job
5/9/2025
Thank you, Ronald! We appreciate your kind words and are so glad to hear you had a positive experience. We look forward to serving you again soon!
PORTERVILLE, CA
Dan J|2008 Chevrolet Tahoe
Confirmed Service Customer
5/10/2025
The team did a great job and we were able to get our vehicle back the same day
5/10/2025
Thank you, Dan! We're glad to hear our team at Merle Stone Chevrolet got your vehicle taken care of and back to you the same day. We appreciate your feedback!
PORTERVILLE, CA
Sebastian G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/11/2025
Amazing!
DAVID GONZALEZ
5/12/2025
Thank you, Sebastian, for the positive feedback and your 5-star review. We're pleased to know we have been able to exceed your expectations and help you out! Your satisfaction is important to us, so we want to sincerely thank you for choosing Merle Stone Chevrolet, and we hope to see you again soon!
EARLIMART, CA
Kirk H|2010 Chevrolet Malibu
Confirmed Service Customer
5/12/2025
Good communication from service department. Had the car in and out in 1 day.
5/12/2025
Thank you, Kirk! We're glad to hear our service team kept you informed and got your car back to you the same day. We appreciate your business at Merle Stone Chevrolet!
PORTERVILLE, CA
Steven B|2022 Chevrolet Trax
Confirmed Service Customer
5/14/2025
The people in service were amazing!!
5/14/2025
Thank you so much, Steven! We’re thrilled to hear that our service team made such a great impression. We truly appreciate your kind words and look forward to serving you again soon!
CALIFORNIA HOT SPRING, CA
Patricia T|2022 Chevrolet Traverse
Confirmed Service Customer
5/17/2025
Fast and efficient. The stars in the office are extremely helpful when it comes to applying points as payment. Thank you!
5/17/2025
Thank you, Patricia! We're glad to hear our team made applying points easy and that you had a fast, efficient experience at Merle Stone Chevrolet. We appreciate your feedback!
PORTERVILLE, CA
David F|2025 Chevrolet Trax
Confirmed Sales Customer
5/22/2025
Everything went as expected
JAVIER CRUZ
5/22/2025
Thank you, David! We're glad to hear everything went as expected and appreciate you choosing us. We look forward to assisting you again!
PORTERVILLE, CA
Donna R|2024 Chevrolet Trax
Confirmed Service Customer
5/22/2025
Professional
5/22/2025
Hi Donna, we’re so glad to hear you found our service professional! Thank you for the kind feedback. We’re here for you anytime, so please reach out if you need us. Appreciate your support!
PORTERVILLE, CA
Daniel S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/30/2025
Upon requesting information about my choice, I was treated like royalty Every step of the way. Thx DG
ALEJANDRO LEON-BELTRAN
5/30/2025
Daniel, thank you for the awesome feedback! We're thrilled to hear you felt taken care of every step of the way. We’ll be sure to pass along your thanks to DG as well!
PORTERVILLE, CA
Nayeli R|2025 Chevrolet Trailblazer
Confirmed Sales Customer
6/2/2025
Paloma was very knowledgeable and patient through out the entire process.
PALOMA LUNA
6/3/2025
Thank you, Nayeli! We're so glad to hear Paloma made your experience a great one with her knowledge and patience. If you need anything moving forward, we're always here to help!
WASCO, CA
Lionel L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/19/2025
Good job
PALOMA LUNA
5/19/2025
Thank you, Lionel! We appreciate your positive feedback and are glad you had a good experience with us. We look forward to serving you again!
TULARE, CA
Jesus R|2024 Chevrolet Silverado EV
Confirmed Sales Customer
5/21/2025
I have purchased vehicles for many years. This by far has been the best experience I've had. The team at Merle Stone Chevrolet were excellent and went above and beyond. My sales rep Alex was the best. He made me feel welcomed and not pressured and treated me like family. From start to finish this whole experience was fantastic! They worked with me to get me the best deal for me. I would highly recommend Alex and Merle Stone Chevrolet in Porterville for any future purchases.
ALEJANDRO LEON-BELTRAN
5/21/2025
Thank you so much for the feedback, Jesus! We’re thrilled to hear that Alex and the entire team at Merle Stone Chevrolet made your experience such a memorable one. It means a lot to know you felt welcomed, supported, and treated like family. We truly appreciate your recommendation and are so glad we could help you find the right deal. Enjoy your new vehicle, and we look forward to seeing you again down the road!
FRESNO, CA
Sharon R|2025 Chevrolet Traverse
Confirmed Sales Customer
5/21/2025
salesman was wonderful
DAVID GONZALEZ
5/21/2025
Thank you, Sharon! We’re so glad to hear your experience with our salesperson was a positive one. We truly appreciate your kind words and hope you’re enjoying your new vehicle!
PORTERVILLE, CA
George D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/22/2025
Dave Gonzales was great to work with.
DAVID GONZALEZ
5/22/2025
Thanks a ton, George! We're thrilled to hear that working with Dave Gonzales was such a positive experience. We appreciate you choosing us and look forward to seeing you again!
BAKERSFIELD, CA
Lisa S|2024 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Performed services quickly and additionally took care of an update.
6/12/2025
Thank you, Lisa! We’re glad we could get your service done quickly and handle that update for you. We appreciate your feedback!
LINDSAY, CA
Jack J|2023 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
Easy to get in for an appointment. Techs are fast and thorough with a free wash which saved me $60
6/18/2025
Hi Jack! Thanks for the great feedback! We’re happy to hear the appointment was easy and you appreciated the fast, thorough service. Plus the free wash! We appreciate you!
PORTERVILLE, CA
Donnie S|2019 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
Wasquich
6/25/2025
We appreciate you taking the time to leave your positive feedback, thank you for the 5-star review, Donnie!
WOODVILLE, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/4/2025
Omar is very polite and professional. We do not live in the city so we wait for the service. This means a lot to us
7/5/2025
Thank you, Richard. We’re pleased Omar provided polite and professional service. Your trust and support mean a great deal to our team.
CALIFORNIA HOT SPRING, CA
Claudia B|2022 Chevrolet Blazer
Confirmed Service Customer
6/26/2025
Normally it is fine, turned my car in at 0830 in the morning, was called at like 2:30 asking to change 2 filters. Heard nothing else from them, my husband dropped me off there about 3:45. Let the ladies where you pay know that I was there. Finally after about 45 minutes I went up to ask how much longer, my car had been ready and no one called or let know.
6/26/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Mark C|2015 GMC 1500 Sierra
Confirmed Service Customer
7/1/2025
Very good customer care and communication.
7/1/2025
Thank you, Mark! We're glad to hear you appreciated the customer care and communication. We look forward to continuing to serve you!
PORTERVILLE, CA
Tonya T|2020 Chevrolet Equinox
Confirmed Service Customer
7/22/2025
I contacted Chevrolet Customer Complaint service on the service I received last week,: below is my response to them: I am not sure how to go about this so I have attached the supporting documents for the complaint with the service I had with my local Merle Stone Chevrolet Dealer on 07-18-2025, last Friday. I received a coupon by email for the lube, oil & tire rotation for the cost of $108.95. I called Merle Stone & was told they don't make appointments anymore to just bring the car in and drop it off & they will call once it is done. I went into the Service Department & spoke with Omar Mercado & gave him my coupon and let him know this is the service I want done today. I told him I also would like to use my point for the service & he stated the girls at the front would help me with this when I come to pay the bill & get my vehicle. He started letting me know with the 45k miles on my car it is recommended for transmission fluid change and other services & it would cost over $1,000.00. I told him I am only here for the service on the coupon I gave him, that I would think about the other recommended services later. He then gave me an Estimate paper to sign which I again told him I am only here to have the service I requested with my coupon. To my surprise when I went to pay my bill it was a total of $246.85, not the $108.95 coupon service I requested. There were filters changed that were not on my coupon & I did not get a call to ask or authorize that service. I had the girls at the desk get Omar Mercado who I spoke with to explain this. He stated I gave you the Estimate paper & you signed it & I told him I told you more than once I am only here for the coupon service nothing else. I told him I bring my car here for service because I have purchased my last 2 vehicles from you guys therefore I feel I should get my vehicle serviced here & keep my business local, we are a small town., He then got a little snippy with me & told me "How about this I will give you a free oil change next time." I told him I don't want anything FREE, I want to pay for the service I requested when I dropped my car off . He would not honor the coupon price & I was at the dealership for half & hour or longer discussing this, even though I had to get back to work. I am not sure what can be done, I had NO luck with Merle Stone(Omar) in getting this resolved. I hope there is a way to get the charges that I did not authorize refunded and pay what my coupon states plus my points. It is common sense that if I bring in a coupon & ask for that service that I should not get a bill for twice that much without authorizing them to do it. My phone number is(Not listing on here) I would appreciate a call/response back to resolve this issue. Once again we are a small town & I sure hope this is not how Merle Stone Chevrolet Service Department is going to do business now, by having you sign an ESTIMATE form & then take it upon themselves to say well you signed it so it is what it is. I would not have brought in a coupon sent to me by Chevrolet for a discounted service to have them turn around & give me a bill for double that. I am 100% dissatisfied with being charged double what I brought my car in to have done. I have never filed a complaint & I am not happy about having to do one now but I feel someone should know about how a loyal customer was treated with no resolution other than me being out money I shouldn't be, I hope I get a response to get this resolved.
7/22/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Robert M|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/29/2025
Enrique is very nice and he has excellent customer service. He is very knowledgeable about my Suburban and made me feel like I am a family member of the Merle Stone Porterville family.
7/30/2025
Thank you so much for the wonderful 5-star review, Robert! We're thrilled to hear Enrique provided such excellent service and made you feel like part of the Merle Stone Porterville family. Your kind words mean a lot to us, and we’re grateful for your trust. Enjoy your Suburban, and we look forward to seeing you again at Merle Stone Chevrolet!
PORTERVILLE, CA
Melissa M|2018 Chevrolet Camaro
Confirmed Service Customer
7/30/2025
The issue was not resolved and my car had been there for 3 weeks. I appreciate the loaner car and efforts made - but it is very frustrating to not have the issue you brought the car in for to be resolved and for the check engine light to still be on after paying 3800.00 for other items found. Additionally, my car had dirty foot prints inside of it. I take very good care of my car and that is not something I find acceptable.
7/30/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
EXETER, CA
Russell B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/17/2025
I met Cody in the service department and described the problem with my truck. He was upfront and honest that it will be checked the next day. The following day he described the situation and had a quote for the repair. I okayed it and it was repaired the next day. Also loved that my truck was washed upon return. Great service!!!
7/17/2025
Thanks for sharing this, Russell! It’s great to hear Cody kept things clear and straightforward every step of the way, and we’re glad the quick turnaround and clean truck made the experience even better. We’ll be here anytime you need us!
SPRINGVILLE, CA
Christopher M|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
7/23/2025
My experience at Stone Chevrolet in Porterville, CA was excellent. I found a 2500 HD truck with all the features I wanted and reached out to Brian Duke, the Sales Manager. We had a great phone conversation about the vehicle and pricing, which made things very convenient since I live about two hours south of the dealership. When I arrived to see the truck, I was greeted by Alex Leon (sales consultant), who was a pleasure to talk with and made me feel completely comfortable with my purchase. Thank you, Brian and Alex, for making this buying experience smooth and stress-free. I was also very satisfied with the finance process. Billy Brown from finance was outstanding — he explained everything clearly and thoroughly and handled the process with professionalism and calmness. Thank you again, Brian, Alex, and Billy. I’ll definitely be back and will highly recommend your dealership to others.
BRIAN DUKE
7/23/2025
Thank you for the 5 stars, Christopher! Thank you so much for the great review! We’re glad to hear your experience at Stone Chevrolet was smooth and stress-free. It’s great to know Brian, Alex, and Billy took such good care of you from start to finish. We truly appreciate your recommendation and look forward to seeing you again at Merle Stone Chevrolet!
CASTAIC, CA
Josephine S|2025 Chevrolet Traverse
Confirmed Service Customer
8/16/2025
Took our 2025 Traverse in for her first oil change since we got her in March of 2025.
8/17/2025
Thank you for the 5-star review, Josephine! We’re glad your 2025 Traverse’s first oil change went smoothly at Merle Stone Chevrolet.
PORTERVILLE, CA
Shannon A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2025
Good communication.
8/17/2025
Thank you for your feedback, Shannon! We’re glad to hear you experienced good communication with our team at Merle Stone Chevrolet.
PORTERVILLE, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
Omar handled our service in a professional manner as usual.
8/22/2025
Thanks for the great feedback, Richard! We’re glad Omar consistently provides professional service. We appreciate your loyalty at Merle Stone Chevrolet!
CALIFORNIA HOT SPRING, CA
Dustin H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/28/2025
Great experience. Javier was very thorough and transparent throughout the process.
JAVIER CRUZ
8/28/2025
Thank you for the 5-star review, Dustin! We're thrilled to hear you had a great experience at Merle Stone Chevrolet and that Javier was thorough and transparent throughout the process. We'll be sure to pass along your kind words!
BAKERSFIELD, CA
Steven G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/13/2025
Got my truck in same day and diagnosed it right away. Repair completed in a timely manner
8/13/2025
Thank you for the great feedback, Steven! We're glad we could get your truck in on the same day, diagnose the issue quickly, and complete the repair promptly. We appreciate your trust and look forward to serving you again at Merle Stone Chevrolet!
TERRA BELLA, CA
Elizabeth K|2014 Chevrolet Equinox
Confirmed Service Customer
8/16/2025
I think everybody’s great and Henry is such a sweetheart. He’s very nice and kind and helps me all the time with whatever I need. Girls are very nice and sweet in the office and you guys always do a good job on my car. Thank you.
8/17/2025
Thank you for your kind words, Elizabeth! We’re thrilled to hear Henry and our team at Merle Stone Chevrolet take such great care of you and your car. We truly appreciate your feedback!
PORTERVILLE, CA
Kathryn W|2024 Buick Envista
Confirmed Service Customer
8/26/2025
Every time I take my car in for service I remember why I go there. The staff are always so friendly and helpful. The premises are always neat and clean. The shuttle service drivers are pleasant and friendly. My car gets wonderful care and comes back clean.
8/26/2025
Thank you so much for the thoughtful review, Kathryn! We're truly grateful for your continued trust in us. It’s great to hear that our friendly team, clean facility, and shuttle service make each visit a positive experience. We take pride in caring for your vehicle like it's our own—and making sure it comes back to you clean and well-serviced. We look forward to seeing you next time at Merle Stone Chevrolet!
LINDSAY, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
We made an appointment and we greeted and the service was completed in a timely manner.
9/14/2025
Thank you for your feedback, Richard! We’re glad your appointment went smoothly and that your service was completed efficiently at Merle Stone Chevrolet.
CALIFORNIA HOT SPRING, CA
John C|2026 Chevrolet Silverado EV
Confirmed Sales Customer
9/21/2025
I've purchased more than 20 vehicles and this was the best dealership experience I've had in at least 10 years. I took a risk driving 6 hours because Stone had the vehicle I wanted and offered a fair price via text message. I no longer deal with anyone if I have to go in person or talk on the phone to get a price quote after I contact them online. I don't want to deal with all that hassle. I just want to buy the thing I want. Very clear communication. Didn't try to sneak in any fees or add-ons in finance. Used my pre-approved financing and didn't try to force me into theirs. Even went with me to UHaul to grab a car hauler trailer with my new truck to tow my car home. Highly recommended.
ALEJANDRO LEON-BELTRAN
9/21/2025
Thank you John for such a detailed and glowing review. We are thrilled to hear that your experience at Merle Stone Chevrolet exceeded your expectations, especially after such a long history of car buying. It means a lot that our team was able to provide clear communication, respect your pre-approved financing, and make the process smooth and hassle-free. We truly appreciate your trust and recommendation, and we’re glad your trip was worth it. Enjoy your new truck!
SOUTH LAKE TAHOE, CA
Jim P|2023 Chevrolet Blazer
Confirmed Service Customer
9/10/2025
Professional and friendly, got the job done in a timely manner.
9/10/2025
Thank you for your feedback, Jim! We’re happy to hear our team at Merle Stone Chevrolet provided professional and friendly service while completing the job in a timely manner. We appreciate your kind words!
PORTERVILLE, CA
Marla M|2012 GMC Terrain
Confirmed Service Customer
9/12/2025
Was greeted as soon as I drove up.I was kept informed and Omar was friendly and professional.
9/12/2025
Thank you for your feedback, Marla! We’re glad Omar provided friendly and professional service and that you felt informed throughout your visit to Merle Stone Chevrolet.
PORTERVILLE, CA
Lloyd S|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/15/2025
Straight forward buying process and took about an hour. There wasn't a hard sell on dealer add-ons. I did text in some documents the day before to help the process along and they were very attentive. The dealership has some great employees, but the building and furniture and facade needs updating and refresh badly.
JAVIER CRUZ
9/15/2025
Thank you for your 5-star review and for sharing your experience, Lloyd. We’re glad to hear the buying process was straightforward and efficient, and that our team was attentive and respectful throughout. We also appreciate your honest feedback regarding the facility. We’re continuously working on improvements to enhance the overall customer experience. We look forward to serving you again in the future at Merle Stone Chevrolet!
SANTA BARBARA, CA
Farrah B|2026 Chevrolet Traverse
Confirmed Sales Customer
9/25/2025
My experience at Merle Stone was great. I traded in my truck and got a new traverse. The process was quick and easy. TJ was very knowledgeable and professional. I didn’t feel pressured and he made the process enjoyable. Thank you Merle Stone and TJ for the great experience
TERANCE WILLIAMS
9/25/2025
Hi Farrah, thank you for sharing your experience! We’re so glad to hear that TJ made your Traverse purchase smooth and enjoyable. Everyone here at Merle Stone Chevrolet is happy we could make the process quick and stress free, and we appreciate you trusting us with your trade in and new vehicle.
PORTERVILLE, CA
Tammy G|2026 Chevrolet Equinox
Confirmed Sales Customer
10/15/2025
Dave Gonalez made rhe ezperience stresss free. He listened to what I was wanting to get and assisted me with the financing and provided me with options that were within the payment range I wanted monthly. Most of all he is someone I can trust to help me get the best deal for me. It was the best car buying ezperience Ive ever had and I love driving my new equinox! Thank you Dave!
DAVID GONZALEZ
10/15/2025
Wow, Tammy, thank you so much for the amazing review! We're thrilled to hear Dave made your car-buying experience so smooth and stress-free. It’s clear he really listened and went the extra mile to find the perfect fit for both your needs and your budget. Trust is everything in this process, and we're so glad you felt that with him. Enjoy every mile in your new Equinox. You deserve it! We'll be here whenever you need us at Merle Stone Chevrolet.
PORTERVILLE, CA
Barbara J|2021 Chevrolet Traverse
Confirmed Service Customer
10/16/2025
Everything was great. Service was performed in a timely manner and vehicle runs great. Customer service was friendly and helpful.
10/16/2025
Thank you, Barbara, for your wonderful feedback! We’re delighted to hear that you had a smooth experience and that your vehicle is running great. Providing friendly and helpful customer service is very important to us, and we’re glad it showed. We look forward to assisting you again in the future at Merle Stone Chevrolet!
PORTERVILLE, CA
Ryan B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/23/2025
The process was great. Very friendly and informative
JOSE MOLINA
9/23/2025
Thanks so much for the awesome feedback, Ryan. We’re glad you found the process friendly and informative. That’s exactly what we aim for. Looking forward to helping you again soon at Merle Stone Chevrolet!
STRATHMORE, CA
Saul I|2025 Chevrolet Trax
Confirmed Sales Customer
9/24/2025
Amazing experience my Salesman was awesome very attentive .
JOSE MOLINA
9/24/2025
Hi Saul, Thank you for sharing your experience with Merle Stone Chevrolet. We are thrilled to hear that your salesman provided such attentive and outstanding service. Your feedback is greatly appreciated and will be shared with the team.
DELANO, CA
Elizabeth K|2014 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
I always have good service when I come to the dealership and I thank you very much for it. I really appreciate all your services there.
9/27/2025
Hi Elizabeth, Thank you for your kind words! We’re thrilled to hear that you consistently have a positive experience at Merle Stone Chevrolet. It means a lot to know our services are appreciated, and we look forward to taking care of your vehicle for many visits to come.
PORTERVILLE, CA
Jose Z|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/9/2025
nice and pleasant experience
JAVIER CRUZ
10/9/2025
Thanks so much, Jose, for the kind words! We’re happy to hear you had a nice and pleasant experience. Hope to see you again soon at Merle Stone Chevrolet!
LEMOORE, CA
Gloria P|2017 Chevrolet Cruze
Confirmed Service Customer
10/14/2025
The only issue I had was that no one notified me when the service was completed & my car was ready for pick up.
10/14/2025
Thank you for the 4-star review, Gloria! We’re glad to hear your service went well and appreciate your feedback about communication. We’ll make sure our team improves follow-up to keep you informed when your vehicle is ready.
PORTERVILLE, CA
Larry P|2023 Chevrolet Blazer
Confirmed Service Customer
10/15/2025
The service department found what my problem was and rectified the situation!
10/15/2025
Thanks for the awesome feedback, Larry! We’re happy our service team pinpointed the issue and got it sorted out for you. Keeping you on the road trouble-free is what we’re here for! Looking forward to helping you again whenever you need us at Merle Stone Chevrolet.
PORTERVILLE, CA
Kermit S|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
10/20/2025
Alex has been very patient and communicated well with us throughout the process.
ALEJANDRO LEON-BELTRAN
10/20/2025
Thank you, Kermit, for highlighting Alex’s patience and clear communication! We believe that keeping you informed every step of the way makes all the difference, and we’re glad Alex was able to provide that experience. We appreciate your trust and look forward to working with you again at Merle Stone Chevrolet.
SPRINGVILLE, CA
Mario G|2023 Chevrolet Traverse
Confirmed Service Customer
10/22/2025
I took my car to the dealership on Tuesday morning around 10 am, because during a recent rainstorm a leak developed inside the car in the upper right-side upholstery on the passenger side. When we got there, the person checking in the car asked what the problem was and we show him the wet area in the upholstery of the car. He then opened the sunroof and looked inside the sunroof area and said that it was dry. He was a bit puzzled as to why the area in the sunroof was dry and the inside upholstery was wet. He said that possibly a drain tube was clogged. We left the car for three days and no progress report was given to us. On Thursday, the third day about 5:00 pm, we called the dealership to find out the status of our car. We were told that the car was ready to be picked up and that they could not find out what the problem was with our car, and they could not figure out why it had leaked. They told us to keep on eye on it and if it occurred again, bring it back. No charge!
10/23/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
David V|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/24/2025
Javier greeted us in a professional manner and took the time to answer all the questions we had. I am very pleased with the service we received
JAVIER CRUZ
10/24/2025
Thank you for the 5-star review, David! We’re glad Javier provided professional and attentive service at Merle Stone Chevrolet, ensuring all your questions were answered.
PORTERVILLE, CA
Paul F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/12/2025
Merle Stone in Porterville is the only place that I have looked into, where you can bring in your vehicle for an oil change without having an appointment, Amazing! I understand that business can stack up quickly without requiring an appointment so some time frames can be forgiven. With that being said, A seven hour oil change is a bit excessive. Whether it be the lack of personnel, or the amount of customers requesting an oil change, issues like this need to be addressed to prevent a low rating on the business. I plan to request a list of certified products that will not void the warranty on the truck so I can change the oil myself or have a qualified specialized company that can do so and help the company to eliminate time frame issues for future customers. Additionally, a car wash is much appreciated in terms of maintaining a prestine appearance but only if the process is fully completed, otherwise water spots will begin to burn the clear coat. There are specialized companies that solely wash vehicles and I occasionally swing by for a wash. A car wash is much appreciated but not needed. More over, I understand that repairs are needed to maintain a proper working vehicle so I appreciate the qualified, skilled mechanics who are able to service the vehicles without the worry of voiding the warranties assigned to such vehicles. I thoroughly enjoy the experiences that come with the purchase of a new vehicle and hope that the customer experience can both help the company provide better customer service and drive the customer to a long lasting relationship with the company, and future purchases
11/12/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
SPRINGVILLE, CA
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
The service was friendly, the turnaround time was impressively fast, and the staff provided clear information regarding upcoming preventative maintenance. I was highly satisfied with the overall experience.
12/2/2025
Thank you, Michael, for the fantastic 5-star review! We’re thrilled to hear you had a fast, friendly, and informative service experience. Your satisfaction means a lot to us, and we look forward to keeping your vehicle in great shape for many miles to come at Merle Stone Chevrolet!
PORTERVILLE, CA
Larry P|2023 Chevrolet Blazer
Confirmed Service Customer
12/16/2025
The problem I had with my car was resolved and it runs better than ever!
12/16/2025
Thank you for the 5-star survey, Larry! It’s great to hear your car is running better than ever. We appreciate your support at Merle Stone Chevrolet!
PORTERVILLE, CA
Jose B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/10/2025
Had a good experience everything went smoothly
DAVID GONZALEZ
11/10/2025
Smooth experiences are our specialty, Jose! Thanks for the 5 stars and for letting us keep things running just right at Merle Stone Chevrolet.
PORTERVILLE, CA
Charlene B|2025 Chevrolet Blazer
Confirmed Sales Customer
11/21/2025
It was seamless.
DAVID GONZALEZ
11/21/2025
Thank you for the 5-star review, Charlene! We’re thrilled to hear your experience was seamless. Smooth rides and smooth service are kind of our specialty. We look forward to making your next visit to Merle Stone Chevrolet just as effortless!
PORTERVILLE, CA
Randy H|2023 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
They said they couldn't get to it on our appt day. The second day they said our battery was weak. Changed it . We picked car up . Very next start of engine , engine light came back on .not a battery issue as they said .my chevy app says engine trans. In that it says fuel trouble. Light has gone out after 1 day but back on again. Also told us our back up camera was defective.they had the arboretum for 2 days and stated all was good so they would need it for the week to flash the software. So they ordered a ba k camera , waiting for that to come in .to take car back. But when you make an appt . You shouldn't keep it for 2 days because you didn't have time to getto it on your appt day. Car is only 2 yrs old .camera works sporadically as it hooses. Very unhappy of the abilities of the mechanic staff.
12/18/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Santiago C|2022 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
Happy with the service on my auto.
12/18/2025
Thank you for sharing your experience, Santiago! We’re glad to hear you’re happy with the service on your vehicle. We’d love to know if there’s anything we can do to make your next visit to Merle Stone Chevrolet a 5-star experience. We look forward to seeing you again!
PORTERVILLE, CA
Ann W|2023 Chevrolet Equinox
Confirmed Service Customer
12/22/2025
Fixed problem
12/22/2025
Thank you for your feedback, Ann! We're glad everything was fixed at Merle Stone Chevrolet.
PORTERVILLE, CA
Stephen B|2026 Chevrolet Silverado 1500
Confirmed Service Customer
1/1/2026
Service was great.
1/1/2026
Hi Stephen, thank you for leaving a 5-star review for Merle Stone Chevrolet. We’re glad to hear the service met your expectations and made your visit a positive one.
PORTERVILLE, CA
Melissa D|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/1/2026
Great people to work with!
DAVID GONZALEZ
1/1/2026
Hi Melissa, thank you for sharing your experience at Merle Stone Chevrolet. We’re so glad our team made working with us easy and enjoyable. It’s great to hear that the visit left a positive impression.
PORTERVILLE, CA
Marisol Q|2025 Chevrolet Colorado
Confirmed Sales Customer
1/5/2026
Excelente atención
JAVIER CRUZ
1/6/2026
Thank you for the great review, Marisol! It’s wonderful to hear you received excellent service, and we truly appreciate your support at Merle Stone Chevrolet.
TULARE, CA
Saul P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/8/2026
On December 27th, I dropped off my truck at approximately 10:00 a.m. The service advisor who assisted me informed me that the issue with my truck was “not covered under warranty” and had me sign a document stating that I could be charged up to $200 for diagnostics. I find it concerning that this conclusion was made before the vehicle was properly inspected. Throughout the diagnosis and repair process, which took more than a week, I was not clearly informed about what the actual issue was—only that parts were needed. I did not receive a clear explanation of the problem or the specific repairs being performed. When I picked up my truck, there was no one available to go over the repairs with me or explain what had been done. Additionally, during this time I had to borrow a vehicle. My truck is used to transport my father and his wheelchair, which I was unable to do for over a week due to this situation. I also want to note that everyone was extremely helpful and welcoming when the truck was sold to us; however, the experience was very different when I needed assistance with a service issue. This has been disappointing, and I expected better communication and support during the repair process.
1/9/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
STRATHMORE, CA
Alex B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/13/2026
Vehicle returned with additional issues and check engine light on when it was not on when dropped off. Was not advised of issues prior to pickup.
1/14/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Jerry H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/18/2026
Service was completed in a timely manner
1/18/2026
Hi Jerry, we’re happy to hear your service at Merle Stone Chevrolet was handled efficiently. It’s great knowing your visit went smoothly, and we hope to see you again for future service needs.
PORTERVILLE, CA
Bryan M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/17/2025
First of all, the attitude of the service advisor made me feel like I was a burden during the whole repair. Secondly, my vehicle came back with damaged to the door for something knocking into it and chipping the paint. The vehicle was reassembled poorly and the fuel cover was not sitting flush with the body of the vehicle.
12/17/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Adam W|2021 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
Had my car for 2 days and didn’t even run a diagnostic.
12/18/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Raymart Q|2018 Chevrolet Malibu
Confirmed Service Customer
1/5/2026
Went for the same code 4 times within 14-18 months. Charged me every single time. Brought it in on December 9th in 2025. Couple weeks later, the same code came on. They refused to fix it.
1/6/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Jaime G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/21/2026
Fair enough
1/21/2026
Hi Jamie, thank you for your feedback and the four-star rating. We’re glad your experience at Merle Stone Chevrolet was positive. We hope to earn a full five stars from you next time.
PORTERVILLE, CA
Marla M|2012 GMC Terrain
Confirmed Service Customer
1/22/2026
Everyone in service was helpful and friendly,Office staff was very friendly.
1/22/2026
Marla, we truly appreciate your sharing this feedback. Knowing that both our service staff and office team made you feel welcome means a lot to everyone at Merle Stone Chevrolet. Thank you for stopping in and allowing us to take care of your service needs.
PORTERVILLE, CA