Our Reviews
Melissa M|2018 Chevrolet Camaro
Confirmed Service Customer
7/30/2025
The issue was not resolved and my car had been there for 3 weeks. I appreciate the loaner car and efforts made - but it is very frustrating to not have the issue you brought the car in for to be resolved and for the check engine light to still be on after paying 3800.00 for other items found. Additionally, my car had dirty foot prints inside of it. I take very good care of my car and that is not something I find acceptable.
7/30/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
EXETER, CA
Kathryn W|2024 Buick Envista
Confirmed Service Customer
8/26/2025
Every time I take my car in for service I remember why I go there. The staff are always so friendly and helpful. The premises are always neat and clean. The shuttle service drivers are pleasant and friendly. My car gets wonderful care and comes back clean.
8/26/2025
Thank you so much for the thoughtful review, Kathryn! We're truly grateful for your continued trust in us. It’s great to hear that our friendly team, clean facility, and shuttle service make each visit a positive experience. We take pride in caring for your vehicle like it's our own—and making sure it comes back to you clean and well-serviced. We look forward to seeing you next time at Merle Stone Chevrolet!
LINDSAY, CA
Lloyd S|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/15/2025
Straight forward buying process and took about an hour. There wasn't a hard sell on dealer add-ons. I did text in some documents the day before to help the process along and they were very attentive. The dealership has some great employees, but the building and furniture and facade needs updating and refresh badly.
JAVIER CRUZ
9/15/2025
Thank you for your 5-star review and for sharing your experience, Lloyd. We’re glad to hear the buying process was straightforward and efficient, and that our team was attentive and respectful throughout. We also appreciate your honest feedback regarding the facility. We’re continuously working on improvements to enhance the overall customer experience. We look forward to serving you again in the future at Merle Stone Chevrolet!
SANTA BARBARA, CA
Robert M|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/29/2025
Enrique is very nice and he has excellent customer service. He is very knowledgeable about my Suburban and made me feel like I am a family member of the Merle Stone Porterville family.
7/30/2025
Thank you so much for the wonderful 5-star review, Robert! We're thrilled to hear Enrique provided such excellent service and made you feel like part of the Merle Stone Porterville family. Your kind words mean a lot to us, and we’re grateful for your trust. Enjoy your Suburban, and we look forward to seeing you again at Merle Stone Chevrolet!
PORTERVILLE, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
Omar handled our service in a professional manner as usual.
8/22/2025
Thanks for the great feedback, Richard! We’re glad Omar consistently provides professional service. We appreciate your loyalty at Merle Stone Chevrolet!
CALIFORNIA HOT SPRING, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
We made an appointment and we greeted and the service was completed in a timely manner.
9/14/2025
Thank you for your feedback, Richard! We’re glad your appointment went smoothly and that your service was completed efficiently at Merle Stone Chevrolet.
CALIFORNIA HOT SPRING, CA
Saul I|2025 Chevrolet Trax
Confirmed Sales Customer
9/24/2025
Amazing experience my Salesman was awesome very attentive .
JOSE MOLINA
9/24/2025
Hi Saul, Thank you for sharing your experience with Merle Stone Chevrolet. We are thrilled to hear that your salesman provided such attentive and outstanding service. Your feedback is greatly appreciated and will be shared with the team.
DELANO, CA
Elizabeth K|2014 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
I always have good service when I come to the dealership and I thank you very much for it. I really appreciate all your services there.
9/27/2025
Hi Elizabeth, Thank you for your kind words! We’re thrilled to hear that you consistently have a positive experience at Merle Stone Chevrolet. It means a lot to know our services are appreciated, and we look forward to taking care of your vehicle for many visits to come.
PORTERVILLE, CA
Jose Z|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/9/2025
nice and pleasant experience
JAVIER CRUZ
10/9/2025
Thanks so much, Jose, for the kind words! We’re happy to hear you had a nice and pleasant experience. Hope to see you again soon at Merle Stone Chevrolet!
LEMOORE, CA
Mario G|2023 Chevrolet Traverse
Confirmed Service Customer
10/22/2025
I took my car to the dealership on Tuesday morning around 10 am, because during a recent rainstorm a leak developed inside the car in the upper right-side upholstery on the passenger side. When we got there, the person checking in the car asked what the problem was and we show him the wet area in the upholstery of the car. He then opened the sunroof and looked inside the sunroof area and said that it was dry. He was a bit puzzled as to why the area in the sunroof was dry and the inside upholstery was wet. He said that possibly a drain tube was clogged. We left the car for three days and no progress report was given to us. On Thursday, the third day about 5:00 pm, we called the dealership to find out the status of our car. We were told that the car was ready to be picked up and that they could not find out what the problem was with our car, and they could not figure out why it had leaked. They told us to keep on eye on it and if it occurred again, bring it back. No charge!
10/23/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Paul F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/12/2025
Merle Stone in Porterville is the only place that I have looked into, where you can bring in your vehicle for an oil change without having an appointment, Amazing! I understand that business can stack up quickly without requiring an appointment so some time frames can be forgiven. With that being said, A seven hour oil change is a bit excessive. Whether it be the lack of personnel, or the amount of customers requesting an oil change, issues like this need to be addressed to prevent a low rating on the business. I plan to request a list of certified products that will not void the warranty on the truck so I can change the oil myself or have a qualified specialized company that can do so and help the company to eliminate time frame issues for future customers. Additionally, a car wash is much appreciated in terms of maintaining a prestine appearance but only if the process is fully completed, otherwise water spots will begin to burn the clear coat. There are specialized companies that solely wash vehicles and I occasionally swing by for a wash. A car wash is much appreciated but not needed. More over, I understand that repairs are needed to maintain a proper working vehicle so I appreciate the qualified, skilled mechanics who are able to service the vehicles without the worry of voiding the warranties assigned to such vehicles. I thoroughly enjoy the experiences that come with the purchase of a new vehicle and hope that the customer experience can both help the company provide better customer service and drive the customer to a long lasting relationship with the company, and future purchases
11/12/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
SPRINGVILLE, CA
Ryan B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/23/2025
The process was great. Very friendly and informative
JOSE MOLINA
9/23/2025
Thanks so much for the awesome feedback, Ryan. We’re glad you found the process friendly and informative. That’s exactly what we aim for. Looking forward to helping you again soon at Merle Stone Chevrolet!
STRATHMORE, CA
Farrah B|2026 Chevrolet Traverse
Confirmed Sales Customer
9/25/2025
My experience at Merle Stone was great. I traded in my truck and got a new traverse. The process was quick and easy. TJ was very knowledgeable and professional. I didn’t feel pressured and he made the process enjoyable. Thank you Merle Stone and TJ for the great experience
TERANCE WILLIAMS
9/25/2025
Hi Farrah, thank you for sharing your experience! We’re so glad to hear that TJ made your Traverse purchase smooth and enjoyable. Everyone here at Merle Stone Chevrolet is happy we could make the process quick and stress free, and we appreciate you trusting us with your trade in and new vehicle.
PORTERVILLE, CA
Kermit S|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
10/20/2025
Alex has been very patient and communicated well with us throughout the process.
ALEJANDRO LEON-BELTRAN
10/20/2025
Thank you, Kermit, for highlighting Alex’s patience and clear communication! We believe that keeping you informed every step of the way makes all the difference, and we’re glad Alex was able to provide that experience. We appreciate your trust and look forward to working with you again at Merle Stone Chevrolet.
SPRINGVILLE, CA
Charlene B|2025 Chevrolet Blazer
Confirmed Sales Customer
11/21/2025
It was seamless.
DAVID GONZALEZ
11/21/2025
Thank you for the 5-star review, Charlene! We’re thrilled to hear your experience was seamless. Smooth rides and smooth service are kind of our specialty. We look forward to making your next visit to Merle Stone Chevrolet just as effortless!
PORTERVILLE, CA
Larry P|2023 Chevrolet Blazer
Confirmed Service Customer
12/16/2025
The problem I had with my car was resolved and it runs better than ever!
12/16/2025
Thank you for the 5-star survey, Larry! It’s great to hear your car is running better than ever. We appreciate your support at Merle Stone Chevrolet!
PORTERVILLE, CA
Randy H|2023 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
They said they couldn't get to it on our appt day. The second day they said our battery was weak. Changed it . We picked car up . Very next start of engine , engine light came back on .not a battery issue as they said .my chevy app says engine trans. In that it says fuel trouble. Light has gone out after 1 day but back on again. Also told us our back up camera was defective.they had the arboretum for 2 days and stated all was good so they would need it for the week to flash the software. So they ordered a ba k camera , waiting for that to come in .to take car back. But when you make an appt . You shouldn't keep it for 2 days because you didn't have time to getto it on your appt day. Car is only 2 yrs old .camera works sporadically as it hooses. Very unhappy of the abilities of the mechanic staff.
12/18/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Jim P|2023 Chevrolet Blazer
Confirmed Service Customer
9/10/2025
Professional and friendly, got the job done in a timely manner.
9/10/2025
Thank you for your feedback, Jim! We’re happy to hear our team at Merle Stone Chevrolet provided professional and friendly service while completing the job in a timely manner. We appreciate your kind words!
PORTERVILLE, CA
Marla M|2012 GMC Terrain
Confirmed Service Customer
9/12/2025
Was greeted as soon as I drove up.I was kept informed and Omar was friendly and professional.
9/12/2025
Thank you for your feedback, Marla! We’re glad Omar provided friendly and professional service and that you felt informed throughout your visit to Merle Stone Chevrolet.
PORTERVILLE, CA
Larry P|2023 Chevrolet Blazer
Confirmed Service Customer
10/15/2025
The service department found what my problem was and rectified the situation!
10/15/2025
Thanks for the awesome feedback, Larry! We’re happy our service team pinpointed the issue and got it sorted out for you. Keeping you on the road trouble-free is what we’re here for! Looking forward to helping you again whenever you need us at Merle Stone Chevrolet.
PORTERVILLE, CA
Barbara J|2021 Chevrolet Traverse
Confirmed Service Customer
10/16/2025
Everything was great. Service was performed in a timely manner and vehicle runs great. Customer service was friendly and helpful.
10/16/2025
Thank you, Barbara, for your wonderful feedback! We’re delighted to hear that you had a smooth experience and that your vehicle is running great. Providing friendly and helpful customer service is very important to us, and we’re glad it showed. We look forward to assisting you again in the future at Merle Stone Chevrolet!
PORTERVILLE, CA
David V|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/24/2025
Javier greeted us in a professional manner and took the time to answer all the questions we had. I am very pleased with the service we received
JAVIER CRUZ
10/24/2025
Thank you for the 5-star review, David! We’re glad Javier provided professional and attentive service at Merle Stone Chevrolet, ensuring all your questions were answered.
PORTERVILLE, CA
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
The service was friendly, the turnaround time was impressively fast, and the staff provided clear information regarding upcoming preventative maintenance. I was highly satisfied with the overall experience.
12/2/2025
Thank you, Michael, for the fantastic 5-star review! We’re thrilled to hear you had a fast, friendly, and informative service experience. Your satisfaction means a lot to us, and we look forward to keeping your vehicle in great shape for many miles to come at Merle Stone Chevrolet!
PORTERVILLE, CA
Ann W|2023 Chevrolet Equinox
Confirmed Service Customer
12/22/2025
Fixed problem
12/22/2025
Thank you for your feedback, Ann! We're glad everything was fixed at Merle Stone Chevrolet.
PORTERVILLE, CA
Stephen B|2026 Chevrolet Silverado 1500
Confirmed Service Customer
1/1/2026
Service was great.
1/1/2026
Hi Stephen, thank you for leaving a 5-star review for Merle Stone Chevrolet. We’re glad to hear the service met your expectations and made your visit a positive one.
PORTERVILLE, CA
Steven G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/13/2025
Got my truck in same day and diagnosed it right away. Repair completed in a timely manner
8/13/2025
Thank you for the great feedback, Steven! We're glad we could get your truck in on the same day, diagnose the issue quickly, and complete the repair promptly. We appreciate your trust and look forward to serving you again at Merle Stone Chevrolet!
TERRA BELLA, CA
Josephine S|2025 Chevrolet Traverse
Confirmed Service Customer
8/16/2025
Took our 2025 Traverse in for her first oil change since we got her in March of 2025.
8/17/2025
Thank you for the 5-star review, Josephine! We’re glad your 2025 Traverse’s first oil change went smoothly at Merle Stone Chevrolet.
PORTERVILLE, CA
Shannon A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2025
Good communication.
8/17/2025
Thank you for your feedback, Shannon! We’re glad to hear you experienced good communication with our team at Merle Stone Chevrolet.
PORTERVILLE, CA
Gloria P|2017 Chevrolet Cruze
Confirmed Service Customer
10/14/2025
The only issue I had was that no one notified me when the service was completed & my car was ready for pick up.
10/14/2025
Thank you for the 4-star review, Gloria! We’re glad to hear your service went well and appreciate your feedback about communication. We’ll make sure our team improves follow-up to keep you informed when your vehicle is ready.
PORTERVILLE, CA
Raymart Q|2018 Chevrolet Malibu
Confirmed Service Customer
1/5/2026
Went for the same code 4 times within 14-18 months. Charged me every single time. Brought it in on December 9th in 2025. Couple weeks later, the same code came on. They refused to fix it.
1/6/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Elizabeth K|2014 Chevrolet Equinox
Confirmed Service Customer
8/16/2025
I think everybody’s great and Henry is such a sweetheart. He’s very nice and kind and helps me all the time with whatever I need. Girls are very nice and sweet in the office and you guys always do a good job on my car. Thank you.
8/17/2025
Thank you for your kind words, Elizabeth! We’re thrilled to hear Henry and our team at Merle Stone Chevrolet take such great care of you and your car. We truly appreciate your feedback!
PORTERVILLE, CA
Dustin H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/28/2025
Great experience. Javier was very thorough and transparent throughout the process.
JAVIER CRUZ
8/28/2025
Thank you for the 5-star review, Dustin! We're thrilled to hear you had a great experience at Merle Stone Chevrolet and that Javier was thorough and transparent throughout the process. We'll be sure to pass along your kind words!
BAKERSFIELD, CA
Jose B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/10/2025
Had a good experience everything went smoothly
DAVID GONZALEZ
11/10/2025
Smooth experiences are our specialty, Jose! Thanks for the 5 stars and for letting us keep things running just right at Merle Stone Chevrolet.
PORTERVILLE, CA
Bryan M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/17/2025
First of all, the attitude of the service advisor made me feel like I was a burden during the whole repair. Secondly, my vehicle came back with damaged to the door for something knocking into it and chipping the paint. The vehicle was reassembled poorly and the fuel cover was not sitting flush with the body of the vehicle.
12/17/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Adam W|2021 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
Had my car for 2 days and didn’t even run a diagnostic.
12/18/2025
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Jerry H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/18/2026
Service was completed in a timely manner
1/18/2026
Hi Jerry, we’re happy to hear your service at Merle Stone Chevrolet was handled efficiently. It’s great knowing your visit went smoothly, and we hope to see you again for future service needs.
PORTERVILLE, CA
Tammy G|2026 Chevrolet Equinox
Confirmed Sales Customer
10/15/2025
Dave Gonalez made rhe ezperience stresss free. He listened to what I was wanting to get and assisted me with the financing and provided me with options that were within the payment range I wanted monthly. Most of all he is someone I can trust to help me get the best deal for me. It was the best car buying ezperience Ive ever had and I love driving my new equinox! Thank you Dave!
DAVID GONZALEZ
10/15/2025
Wow, Tammy, thank you so much for the amazing review! We're thrilled to hear Dave made your car-buying experience so smooth and stress-free. It’s clear he really listened and went the extra mile to find the perfect fit for both your needs and your budget. Trust is everything in this process, and we're so glad you felt that with him. Enjoy every mile in your new Equinox. You deserve it! We'll be here whenever you need us at Merle Stone Chevrolet.
PORTERVILLE, CA
Luis D|2026 Chevrolet Traverse
Confirmed Sales Customer
1/23/2026
Wait time to finish up deal took a little longer than expected, but overall, I'm very satisfied with my experience at the dealership.
DAVID GONZALEZ
1/23/2026
Hi Luis, thank you for sharing your experience with us. We appreciate your patience during the final steps of the process and are glad to hear you were satisfied overall. David Gonzalez and the team appreciate you visiting Merle Stone Chevrolet and choosing us for your Traverse purchase.
PORTERVILLE, CA
Christine A|2023 Chevrolet Malibu
Confirmed Service Customer
2/17/2026
Staff was very helpful and friendly
PORTERVILLE, CA
Jacob S|2026 Chevrolet Trax
Confirmed Sales Customer
3/24/2026
I had a great experience at the dealership. Javier was extremely friendly and helpful.
JAVIER CRUZ
3/25/2026
Thank you for the kind words, Jacob. It’s fantastic to hear that Javier provided such a friendly and helpful experience at Merle Stone Chevrolet!
PORTERVILLE, CA
William M|2026 Chevrolet Equinox
Confirmed Sales Customer
3/24/2026
Everyone was most helpful. Dave explained everything and Alex helped Dave with getting the VA discount. The system just wouldn’t let it be processed because my email address was already registered. Alex called GM and they verified everything over the phone and approved the discount.
DAVID GONZALEZ
3/25/2026
Thank you for sharing your experience, William. It’s great to hear Dave and Alex went above and beyond to get everything taken care of for you at Merle Stone Chevrolet!
PORTERVILLE, CA
Mayra R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
3/24/2026
This is the 2nd time that I take my car and something just doesn’t feel right. Last time I had a cap go missing and was told that it was missing to begin with. This time they forgot to reset the sensors on the tires and I thought I had a flat.
3/25/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Melissa D|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/1/2026
Great people to work with!
DAVID GONZALEZ
1/1/2026
Hi Melissa, thank you for sharing your experience at Merle Stone Chevrolet. We’re so glad our team made working with us easy and enjoyable. It’s great to hear that the visit left a positive impression.
PORTERVILLE, CA
Alex B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/13/2026
Vehicle returned with additional issues and check engine light on when it was not on when dropped off. Was not advised of issues prior to pickup.
1/14/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
William P|2021 Chevrolet Colorado
Confirmed Service Customer
3/6/2026
I purchased my pickup from Merle Store, because of their integrity and customer service. Their service department always exceeds my expectations which is why I drive from Clovis to Porterville for all of my automotive needs… they’re just the best!!!
3/7/2026
Hi William, thank you for sharing your experience with Merle Store. We’re thrilled to hear our team continues to exceed your expectations and provide service that keeps you coming back. We truly appreciate your loyalty and kind words!
CLOVIS, CA
ANTONIO C|2026 Chevrolet Equinox
Confirmed Sales Customer
4/17/2026
Alex is a very good person, he make us fill conference with the decision we are making with our purchase
ALEJANDRO LEON-BELTRAN
4/18/2026
Hi Antonio, it is great to hear Alex helped you feel confident with your purchase at Merle Stone Chevrolet. We appreciate you sharing your experience with us.
MERCED, CA
Susana C|2018 Chevrolet Equinox
Confirmed Service Customer
5/26/2026
Great service and friendly people
Enrique Garnica
5/27/2026
Susana, thank you for the 5-star review for Merle Stone Chevrolet! We’re so glad you had a great experience and found our team friendly and helpful. We truly appreciate your support!
PORTERVILLE, CA
Anna F|2013 Chevrolet Malibu
Confirmed Service Customer
6/6/2026
I had a very positive experience with your dealership. Was given prompt service and my car was ready earlier than expected. Thank you for the service I received and putting me at ease about my car.
Enrique Garnica
6/8/2026
Hi Anna, We’re really glad to hear your visit went so smoothly and that your vehicle was ready ahead of schedule. It’s always our goal to make the process as convenient and stress free as possible, and we’re happy our team was able to put you at ease about your car. Thank you for choosing Merle Stone Chevrolet, and we look forward to seeing you again.
PORTERVILLE, CA
Juan G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/17/2026
Buen servicio
Enrique Garnica
6/18/2026
Juan, thank you for the 5-star review! It’s wonderful to hear you received good care from the team at Merle Stone Chevrolet. We appreciate your support and look forward to seeing you again.
PORTERVILLE, CA
Santiago C|2022 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
Happy with the service on my auto.
12/18/2025
Thank you for sharing your experience, Santiago! We’re glad to hear you’re happy with the service on your vehicle. We’d love to know if there’s anything we can do to make your next visit to Merle Stone Chevrolet a 5-star experience. We look forward to seeing you again!
PORTERVILLE, CA
Marisol Q|2025 Chevrolet Colorado
Confirmed Sales Customer
1/5/2026
Excelente atención
JAVIER CRUZ
1/6/2026
Thank you for the great review, Marisol! It’s wonderful to hear you received excellent service, and we truly appreciate your support at Merle Stone Chevrolet.
TULARE, CA
Jaime G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/21/2026
Fair enough
1/21/2026
Hi Jamie, thank you for your feedback and the four-star rating. We’re glad your experience at Merle Stone Chevrolet was positive. We hope to earn a full five stars from you next time.
PORTERVILLE, CA
Elizabeth K|2014 Chevrolet Equinox
Confirmed Service Customer
5/21/2026
I brought my car in to be evaluated to find out if something was wrong with my air conditioner and there is so I’m gonna be taking it back for a second appointment when I get some money to have it fixed.
Enrique Garnica
5/22/2026
Hello Elizabeth, thank you for sharing your experience with Merle Stone Chevrolet. It is good to hear the concern with your air conditioner was identified during your visit. We look forward to assisting you when you are ready to bring it back for the repair.
PORTERVILLE, CA
Doc B|2025 GMC Sierra 1500
Confirmed Service Customer
6/19/2026
Thank you for your expediency.
PORTERVILLE, CA
Moses P|2026 Chevrolet Silverado 1500
Confirmed Service Customer
6/23/2026
Dear, Merle Stone Porterville Management, I am writing to express my profound disappointment with the service I received at your Porterville location. After purchasing my truck in November 2025, I encountered a catastrophic failure on May 20, 2026, while driving in traffic. The truck completely shut down, leaving me unable to start or control it. I had the vehicle towed to your Porterville dealership, where it remained for two weeks—diagnostics alone took a week, delayed by the Memorial Day holiday and staff absences. After that, I was told it was a transmission control unit issue, but the replacement part was backordered with no timeline. Despite multiple requests, I was not provided a loaner vehicle, as I did not purchase the truck from your lot. After another week, I picked it up on June 4, only to have the check engine light return within days. Another visit on June 8 resulted in another week of waiting, while they replaced a harness—but still, the check engine light remained on. Once again, I was denied a loaner vehicle. After taking the truck to the dealership where I originally purchased it, the technicians identified that the wiring harness was left loose and arcing—something your team failed to detect. They resolved it promptly, and I now have the truck back. I request that you escalate this entire situation to GM, as the handling of this service was unacceptable. Sincerely, Moses Peralta
PORTERVILLE, CA
John C|2026 Chevrolet Silverado EV
Confirmed Sales Customer
9/21/2025
I've purchased more than 20 vehicles and this was the best dealership experience I've had in at least 10 years. I took a risk driving 6 hours because Stone had the vehicle I wanted and offered a fair price via text message. I no longer deal with anyone if I have to go in person or talk on the phone to get a price quote after I contact them online. I don't want to deal with all that hassle. I just want to buy the thing I want. Very clear communication. Didn't try to sneak in any fees or add-ons in finance. Used my pre-approved financing and didn't try to force me into theirs. Even went with me to UHaul to grab a car hauler trailer with my new truck to tow my car home. Highly recommended.
ALEJANDRO LEON-BELTRAN
9/21/2025
Thank you John for such a detailed and glowing review. We are thrilled to hear that your experience at Merle Stone Chevrolet exceeded your expectations, especially after such a long history of car buying. It means a lot that our team was able to provide clear communication, respect your pre-approved financing, and make the process smooth and hassle-free. We truly appreciate your trust and recommendation, and we’re glad your trip was worth it. Enjoy your new truck!
SOUTH LAKE TAHOE, CA
Larry B|2026 Chevrolet Trax
Confirmed Sales Customer
2/18/2026
Professional and timely
PORTERVILLE, CA
Debbie O|2022 Chevrolet Trailblazer
Confirmed Service Customer
3/22/2026
Service team is always helpful
3/22/2026
Hi Debbie, it’s great to hear our service team has been consistently helpful during your visits. That kind of support makes all the difference when it comes to keeping things running smoothly. We’re glad you’ve had such positive experiences with us at Merle Stone Chevrolet.
PORTERVILLE, CA
Marco U|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/22/2026
Not satisfied with cost for a requested oil change and tire rotation - Time - 5 hrs Labor - $303 Upsell without cost estimate - Cabin filter and Transmission Kit - $395.67 Bottom line - $556.35 ($530 with a coupon) Prices are out of my league!
Enrique Garnica
4/22/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PORTERVILLE, CA
Marla M|2012 GMC Terrain
Confirmed Service Customer
1/22/2026
Everyone in service was helpful and friendly,Office staff was very friendly.
1/22/2026
Marla, we truly appreciate your sharing this feedback. Knowing that both our service staff and office team made you feel welcome means a lot to everyone at Merle Stone Chevrolet. Thank you for stopping in and allowing us to take care of your service needs.
PORTERVILLE, CA
Victoria T|2026 Chevrolet Trax
Confirmed Sales Customer
2/24/2026
cj did an excellent job he went above and beyond for me to get the car I wanted.
VISALIA, CA
Benjamin And Sol C|2021 GMC 1500 Sierra
Confirmed Service Customer
2/27/2026
Ernesto service guy great help
PORTERVILLE, CA
Enrique O|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/21/2026
Great service
Enrique Garnica
5/21/2026
Enrique, thank you for the great review of Merle Stone Chevrolet. It’s wonderful to hear you had a great experience with our team during your visit.
PORTERVILLE, CA
Paula L|2018 Chevrolet Equinox
Confirmed Service Customer
6/28/2026
The car was parked 2 days before they started working on it , we had to call them to get an update.
PORTERVILLE, CA
Delphina L|2024 Chevrolet Trax
Confirmed Service Customer
7/3/2026
They are very thorough and they go the extra mile
Omar Mercado
7/4/2026
Hi Delphina, it is great to hear the team provided thorough service and went the extra mile for you. We appreciate you sharing your feedback and choosing Merle Stone Chevrolet.
TIPTON, CA
ARON M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/3/2026
David Gonzales made the experience in purchasing a new vehicle at Merle Stone Chevrolet pleasant, he is very professional, and has great communication skills. Lending an ear to a customer and not over writing on exactly what the customer is looking for, makes it feel he is not there just to collect a check. He is there to give customer satisfaction, a sense of friendship and trust in making a purchase. A+ service.
DAVID GONZALEZ
7/4/2026
Hi Aron, it is great to hear David Gonzales made your vehicle purchase at Merle Stone Chevrolet such a positive experience. We appreciate you sharing your feedback and your A+ rating.
PORTERVILLE, CA
LISA S|2026 Chevrolet Tahoe
Confirmed Sales Customer
5/22/2026
We called to check the availability of the vehicle I wanted, and once we arrived we were greeted warmly. T.J. was kind, thoughtful, knowledgeable, and had great energy. Once in the finance office, Bill also made us feel comfortable and taken care of. Wonderful experience with Merle Stone down to each detail!
VALLEJO, CA
ANGELICA A|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/21/2026
Alex was very helpful, explained everything and was very patient.
ALEJANDRO LEON-BELTRAN
6/22/2026
Hi Angelica, it is great to hear Alex was helpful and took the time to walk you through everything with patience. We appreciate you choosing Merle Stone Chevrolet and are glad your experience went well.
ARVIN, CA
Jill B|2023 Chevrolet Equinox
Confirmed Service Customer
1/24/2026
Everything was great from start to finish. Ernesto was very easy to work with and very personable. He made the day enjoyable. Marla was so great and helpful as always. The car was ready in a timely manner and I was kept updated on the status throughout the time it was there.
1/25/2026
Hello Jill, We’re thrilled to hear your experience at Merle Stone Chevrolet was smooth from start to finish. It’s wonderful that Ernesto and Marla made the process enjoyable and kept you informed throughout. We appreciate you sharing your feedback.
PORTERVILLE, CA
Zoila L|2011 GMC Yukon XL
Confirmed Service Customer
2/27/2026
Informed very meticulously about options, costs, repairs, and the processess/causes of the failures of the items in question.
PORTERVILLE, CA
Margaret F|2013 GMC Terrain
Confirmed Service Customer
3/30/2026
They tried.
SPRINGVILLE, CA
Richard M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/21/2026
Greeted with a wave and smile. Service attendant took time to socialize for a few moments. Had a Service driver take me home and picked me up when my vehicle was ready.
Omar Mercado
4/21/2026
We appreciate your review, Richard. It’s wonderful knowing the team at Merle Stone Chevrolet made your visit comfortable and easy.
PORTERVILLE, CA
JOHN P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/25/2026
very prof
PORTERVILLE, CA
Tammy H|2024 Chevrolet Trax
Confirmed Service Customer
5/25/2026
Everyone is always very helpful and kind. Your service department guys are great, I've always been happy with my experience at your dealership thanks for making it a good experience.
Enrique Garnica
5/26/2026
Tammy, thank you for the wonderful feedback about Merle Stone Chevrolet! It’s great to hear the team has consistently provided kind and helpful care during your visits. We truly appreciate your loyalty and are glad each experience has been a positive one!
PORTERVILLE, CA
Candace P|2025 Chevrolet Traverse
Confirmed Service Customer
7/8/2026
Henry was very helpful and explained what would happen with the process of getting my car repaired.
Enrique Garnica
7/9/2026
Hi Candance, I am glad Henry was able to provide helpful guidance during your visit to Merle Stone Chevrolet. Thank you for sharing your experience, and we look forward to assisting you again.
PORTERVILLE, CA
Richard H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/8/2026
Omar is the greatest.... He promised to get us in and the service taken care of. We always have to wait.
Omar Mercado
7/9/2026
Hi Richard, It is great to know Omar helped make your visit to Merle Stone Chevrolet a positive experience. Thank you for sharing your feedback, and we hope your future visits go just as smoothly.
CALIFORNIA HOT SPRING, CA
Saul P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/8/2026
On December 27th, I dropped off my truck at approximately 10:00 a.m. The service advisor who assisted me informed me that the issue with my truck was “not covered under warranty” and had me sign a document stating that I could be charged up to $200 for diagnostics. I find it concerning that this conclusion was made before the vehicle was properly inspected. Throughout the diagnosis and repair process, which took more than a week, I was not clearly informed about what the actual issue was—only that parts were needed. I did not receive a clear explanation of the problem or the specific repairs being performed. When I picked up my truck, there was no one available to go over the repairs with me or explain what had been done. Additionally, during this time I had to borrow a vehicle. My truck is used to transport my father and his wheelchair, which I was unable to do for over a week due to this situation. I also want to note that everyone was extremely helpful and welcoming when the truck was sold to us; however, the experience was very different when I needed assistance with a service issue. This has been disappointing, and I expected better communication and support during the repair process.
1/9/2026
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
STRATHMORE, CA
Jack J|2023 GMC Sierra 1500
Confirmed Service Customer
2/20/2026
It was an oil change yeah
PORTERVILLE, CA
Bryan T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/4/2026
Was perfect, Could not be better,
JAVIER CRUZ
4/5/2026
Hi Bryan, That is fantastic to hear. We love knowing your experience at Merle Stone Chevrolet hit the mark in every way. Thank you for taking a moment to share your feedback, it truly means a lot to our team.
VISALIA, CA
Jose L|2021 GMC Yukon XL
Confirmed Service Customer
7/2/2026
Drop off yukon for service Omar took care of business had it done by the time he said to pickup good work.
Omar Mercado
7/2/2026
Jose, I appreciate you sharing your experience with Merle Stone Chevrolet. It is great to hear Omar handled your Yukon service efficiently. I am glad the pickup timing worked out as expected. Thank you for choosing Merle Stone Chevrolet.
PORTERVILLE, CA